Frequently Asked Questions
Everything you need to know about shopping with Stine Goya.
Where does Stine Goya ship to?
We offer worldwide shipping. Delivery times and costs vary depending on the destination country, but all orders are tracked for your peace of mind.
What is your return policy?
You can return any unworn items within 14 days of receipt. Please ensure all original tags are attached and the garment is in its original packaging.
How do I find my correct size?
Each product page features a detailed size guide. Our collections generally follow standard European sizing, but we provide specific measurements for each silhouette to ensure the perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Are your collections sustainable?
We are committed to increasing our use of recycled and organic materials each season. You can view the specific material composition and sustainability credentials on each individual product page.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer service team immediately if you need to make changes; once an order has reached the warehouse, it cannot be modified.